FREQUENTLY ASKED QUESTIONS
How long does it take for the designer to deliver my gown?
Shipping dates varies from manufacturers and are approximate. Special delivery on most wedding gowns takes between 4-5 months. Until your gown is ordered, We can only estimate its ship date from the manufacturer. For an approximate arrival date, you may call 1-2 weeks after the order is placed. The approximate arrival date is the date. We expect the gown to be at the store and ready for pick up. This date is based upon the store’s knowledge of the designer, time in transit from the designer, and assuming the manufacturer is not running early or late.
What happens if my item is not delivered from the manufacturer?
Diane’s Bridal Boutique is not liable for any delay or non-delivery of any item resulting from conditions beyond their control. If we feel that a manufacturer’s delay is going to result in non-delivery, Diane’s will, with your input, secure an alternative garment.
What happens once my dress is received?
You must come in and inspect the gown within 7 days of being notified of its arrival to the shop. Diane’s Bridal Boutique cannot be liable for manufacturer’s errors on any gown that has not been inspected within 7 days. Upon pick-up of the gown, it will be in the condition in which we received it from the manufacturer and covered in a signature Diane’s Bridal bag.
Can you ship my dress to me?
We highly recommend you come into try on and inspect your dress once we notify you of delivery. However, if you elect to have your dress shipped to you, the dress becomes delivered as-is. We can try to work with you on some dress issues after receipt but it will be at our discretion.. Shipping Fee applies.
What is your returns policy?
There are no refunds, exchanges, or cancellations once you choose the style and place the deposit for the order. In most cases, but not all, changes to the order can only be made in the first 24 hours after placing the order and that this is dependent on the manufacturer and their policies. ALL SALES ARE FINAL.